Privacy Policy

Last updated: July 24, 2026

NKY Home Service ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way.

Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number, mailing address)
• Service request details and project information
• Payment and billing information
• Communication records and correspondence
• Device information and usage data from our website and applications

We may also collect information automatically through cookies, analytics, and similar tracking technologies as you interact with our services.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our home improvement services
• Processing estimates, quotes, and service requests
• Sending appointment reminders and project updates
• Processing payments and invoicing
• Customer service and support
• Marketing communications and promotional offers (with your consent)
• Complying with legal obligations and protecting our rights

SMS Messaging Program

NKY Home Service operates an SMS messaging program to keep you informed about your service. By opting in, you authorize us to send you text messages regarding:

• Appointment reminders
• Project updates and progress notifications
• Service estimates and quotes
• Promotional offers and special deals

Message Frequency: Messages may be sent based on your service activity and preferences.

How to Opt Out: Reply STOP to any message to unsubscribe from SMS communications. Reply HELP for additional support.

Charges: Standard message and data rates may apply to SMS messages sent and received, depending on your mobile service plan.

Data Sharing: We do not sell your personal information to third parties. Your information is used solely for providing services and maintaining customer communication.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service partners and subcontractors necessary to complete your home improvement projects
• Payment processors for transaction handling
• Legal authorities when required by law

All partners are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to NKY Home Service.

Mobile information (phone number and SMS consent) will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill your requests, and comply with legal obligations. You may request deletion of your data at any time, subject to applicable legal requirements.

Your Rights

You have the right to:

• Access your personal information
• Request correction or deletion of your data
• Opt out of marketing communications
• Opt out of the SMS messaging program (reply STOP)
• Request information about how your data is used

To exercise any of these rights, please contact us using the information provided below.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

NKY Home Service
752 Stonybrook Ct.
Independence, KY 41051
Phone: 859-363-5562
Email: chris@nkyhomeservice.com